Setting up a custom domain

Point your own domain or subdomain at your published site.

By default your site is published at a subdomain of our platform. You can replace this with your own domain (e.g. docs.yourcompany.com) on any paid plan.

Prerequisites

• A paid plan (Pro or above)
• Access to your domain's DNS settings
• A published site

Steps

1

Add your domain in settings

Go to Settings → Publishing → Custom domain and enter the domain or subdomain you want to use (e.g. docs.yourcompany.com). Click Save.

2

Create a CNAME record

In your DNS provider, create a CNAME record pointing your subdomain to the address shown in your settings. Changes can take up to 48 hours to propagate, though usually it's much faster.

Type:  CNAME
Name:  docs
Value: sites.example-platform.com

3

Verify and activate

Return to Settings → Publishing → Custom domain and click Verify. Once verified, SSL is provisioned automatically — this usually takes a few minutes.

Using an apex domain (e.g. yourcompany.com without a subdomain)? You'll need to set an ALIAS or ANAME record instead of a CNAME. Not all DNS providers support this — check your provider's documentation.

Troubleshooting

Verification keeps failing Make sure there are no conflicting DNS records for the same subdomain. An existing A record will block the CNAME.

SSL certificate not provisioning SSL is issued automatically after DNS verification. If it hasn't appeared after 30 minutes, try clicking Verify again.

Site loads but shows an SSL warning This usually means a cached or old certificate. Try clearing your browser cache, or wait a few more minutes for propagation to complete.