# FAQ

- [iSG Related](/isg/faq/isg-related.md)
- [Hardware (iSG Box)](/isg/faq/isg-related/hardware-isg-box.md)
- [HA Related](/isg/faq/ha-related.md)
- [Updating Related](/isg/faq/updating-related.md)
- [iSG MAX with the error message "Failed to get device license information"?](/isg/faq/updating-related/isg-max-with-the-error-message-failed-to-get-device-license-information.md)
- [Why I Can't Get Zigbee Firmware Update on iSG Display Max](/isg/faq/updating-related/why-i-cant-get-zigbee-firmware-update-on-isg-display-max.md)
- [How to use USB drive to Update iSG firmware?](/isg/faq/updating-related/how-to-use-usb-drive-to-update-isg-firmware.md): This guide will show you how to download the iSG firmware upgrade file onto a USB drive and then locate and install it within the iSG.
- [How to use Opera to Update firmware?](/isg/faq/updating-related/how-to-use-opera-to-update-firmware.md): In this article, we will guide you on how to use the Opera browser to assist in upgrading iSG and HA containers.
- [How to upgrade iSG to support HA to the latest version? 【update 05/08/2025】](/isg/faq/updating-related/how-to-upgrade-isg-to-support-ha-to-the-latest-version-update-05-08-2025.md): Since Home Assistant requires Python 3.13 support starting from version 2025.3, we have upgraded the Python version of the iSG container.
- [Upgrading Original iSG Display to Support HA to the Latest Version](/isg/faq/updating-related/upgrading-original-isg-display-to-support-ha-to-the-latest-version.md): From this version onward, we've fully upgraded iSG's container architecture. Going forward, iSG's built-in Home Assistant will continuously support updates to the latest version.
- [Others](/isg/faq/others.md)
- [How to differentiate between iSG Display and iSG Display Max](/isg/faq/others/how-to-differentiate-between-isg-display-and-isg-display-max.md)
- [How to Get iSG Log for Advanced Troubleshooting](/isg/faq/others/how-to-get-isg-log-for-advanced-troubleshooting.md)
- [How to factory reset iSG](/isg/faq/others/how-to-factory-reset-isg.md)
- [Reset Container](/isg/faq/others/reset-container.md): To enable iSG's built-in Home Assistant to upgrade to the latest version, we have restructured the container design, which requires resetting the Termux application.
- [How to Diagnose and Fix Home Assistant Startup Issues via SSH](/isg/faq/others/how-to-diagnose-and-fix-home-assistant-startup-issues-via-ssh.md)
- [Announcement](/isg/faq/announcement.md)
- [New update package for the iSG Box](/isg/faq/announcement/new-update-package-for-the-isg-box.md): Dec 14, 2025
- [New Update Package for the iSG Box (via USB)](/isg/faq/announcement/new-update-package-for-the-isg-box-via-usb.md): 2025-12-12