FAQ

1. Difficulty in pairing with Wi-Fi router

1) LinknLink APP cannot connect to the device's Bluetooth

Confirm that the device is in pairing mode and the LED indicator light flashes intermittently. If the LED indicator light flashes slowly, you need to press and hold the reset button until the indicator light flashes intermittently to reset the device. Please watch the video of LED indicator flashes intermittently, https://youtu.be/kVKegoAnjW4?si=0IuRpmI8-NV8MfPz
If the device is in the network configuration state, but still cannot connect to the device Bluetooth, you need to kill the LinknLink APP, then open it and enter the device configuration page

2) Setup stalls on "Verifying device info on cloud "

Check the LED indicator status of the device. If it is still flashing intermittently, it means that the App has not successfully passed the Wi-Fi configuration information. Log out of the LinknLink APP, and longin the APP, try to setup device again.
If the device LED indicator is off, it means that the device is connected to Wi-Fi, but cannot connect to LinknLink Cloud through the Internet for device verification. You need to check the network settings of the router to see if there is a whitelist or other configuration to ensure that the device can access the Internet normally.

2. Unable to upgrade device firmware

When upgrading the firmware, I always encounter the situation that the upgrade fails. You can use local upgrade instead. For specific methods, please refer to:

https://kb.linknlink.com/kb/smart-home-devices/updates/local-upgrade

3. Cannot be used after upgrading the firmware

After the device firmware is upgraded, you need to clear the cache of LinknLink App to obtain the latest control program. Go to LinknLink App - Settings - Clear App Cache

PreviousFirmware Update NexteRemote

Last updated 9 days ago

1. Difficulty in pairing with Wi-Fi router

1) LinknLink APP cannot connect to the device's Bluetooth

Confirm that the device is in pairing mode and the LED indicator light flashes intermittently. If the LED indicator light flashes slowly, you need to press and hold the reset button until the indicator light flashes intermittently to reset the device. Please watch the video of LED indicator flashes intermittently, https://youtu.be/kVKegoAnjW4?si=0IuRpmI8-NV8MfPz

If the device is in the network configuration state, but still cannot connect to the device Bluetooth, you need to kill the LinknLink APP, then open it and enter the device configuration page

2) Setup stalls on "Verifying device info on cloud "

Check the LED indicator status of the device. If it is still flashing intermittently, it means that the App has not successfully passed the Wi-Fi configuration information. Log out of the LinknLink APP, and longin the APP, try to setup device again.

If the device LED indicator is off, it means that the device is connected to Wi-Fi, but cannot connect to LinknLink Cloud through the Internet for device verification. You need to check the network settings of the router to see if there is a whitelist or other configuration to ensure that the device can access the Internet normally.