Push Notifications

Troubleshooting Push Notifications in LinknLink

Are you not receiving push notifications on your phone despite enabling alerts for your LinknLink sensors? If you've confirmed that your device history shows triggered events (e.g., person detected, temperature exceeded) but haven't received a notification, please follow this troubleshooting guide:

1. Check for Routine Records

In the LinknLink app, go to "Me" > "Notification Center" > "Routines." Look for routine records triggered by your events within the relevant timeframe. If there are no records: This could be due to a service error. Please contact our support team with screenshots of your notification settings, device history, and the Notification Center.

2. Review Existing Routine Records

If routine records match your device history: The notification was created successfully, but the delivery might have failed due to the following: Notification Settings: Ensure notifications are enabled for your phone and the LinknLink app. Multiple Devices: If you're logged into LinknLink on multiple phones, notifications will only go to the most recently used device.

If you continue to experience problems, please reach out to our support team for further assistance.